常見問題

Do you have the shuttle bus service from the station to your hotel ?
Since our hotel is located in a secluded area at the foot of a mountain, it is rather far from any train stations.
Complimentary shuttle bus service is convenient.

Shuttle Bus available to the hotel:
A complimentary shuttle bus operates from "Tobu NIKKO sta.","JR NIKKO sta." and "world Heritage area" to the hotel.
Hours of Operation(PM2:00 - PM7:00)

Shuttle Bus available to each Station or World Heritage area:
A complimentary shuttle bus operates from the Hotel to "Tobu NIKKO sta.", JR NIKKO Sta. and "World Heritage Area".
Scheduled Bus(AM9:00, AM10:00, AM11:00)
- approx 20 minutes to the station
How do we catch the shuttle bus?
Shuttle bus Request

Contact by phone. We accept from PM2:00 until PM7:00.
- Please call us when you get to the station.
- When using the shuttle bus from "world Heritage area", Please tell us the "public bus stop number" by phone.
- waiting time is approx 20-minutes at the station,
- waiting time is approx 10-minutes at the world heritage area.
+phone number: 0288-53-3200(japan internal)
+phone number: +81-288-53-3200(international)

Contact by email. You should contact us in advance(previous day).
- Reservation is requested by the previous day.
- Please email us the appointed place and meeting time.
email to: info@hotel-tokugawa.com

If you can't contact us;
- There is a "TOURIST ASSOCIATION" in each station. Please consult with them. They will help you.
- TOURIST ASSOCIATION (Business hours are until PM5:00)
Shuttle bus service (Hours of operation: from PM2:00 - to PM7:00)
If we arrive outside regular hours of shuttle bus service.
Shuttle bus service (Hours of operation: from PM2:00 - to PM7:00)
If you arrive outside regular hours of shuttle bus service.

We suggest three ways.

1. Luggage delivery service is very convenient. It will carry your luggage from the station to the hotel.(*1)
2. There is a coin-locker in the station. Please leave your luggage in the coin-locker.
3. Other ways than that please use a taxi. There is a taxi stand in front of the station.

If you left your baggage at the hotel or coin-locker. You can enjoy sightseeing.


We have shuttle bus service to Hotel from "world Heritage area" or each station, we will pick you up after your call.(Hours of operation: from PM2:00 - to PM7:00)
When using the shuttle bus from "world Heritage area", meet up is convenient in front of the public bus stop.
Please tell us the "bus stop number" by phone.

+phone number: 0288-53-3200(japan internal)
+phone number: +81-288-53-3200(international)

(*1) Luggage delivery service
Please, visit the link below for further details.
http://www.jnto.go.jp/hands-free-travel/
Accepts "Hands-Free Travel Counters(Yamato Transport Co., Ltd)" in the Tobu Nikko Sta.
- Business hours are from AM9:00 to PM12:00
What is your address and telephone number?
Okunoin Hotel Tokugawa can be contacted at:

(zip code) 321-1415
2204 Nikko Nikko City, Tochigi Prefecture

TEL:+81-(0)288-53-3200
FAX:+81-(0)288-53-4900

Email: info@hotel-tokugawa.com
When can I check in to the hotel?
You can check in from PM3:00 to PM7:00.

If you arrive earlier, you can store your baggage in the hotel's reception until your room is ready.
If the room has been cleaned and is ready before PM3:00(PM2:00 at the earliest), you may have access to the room earlier.

NOTE1. You can choose your dinner time PM6:00, PM6:30 or PM7:00. When you check in past PM7:00, we will not be able to provide the dinner.
NOTE2. If you will be arriving late, please contact us as soon as possible.
We will be landing at Narita Airport at 4 pm.
I do not think we will be able to arrive by 7 pm. Would you allow us to check in late?
Yes, you are allowed to check in late but not after PM9:00. 
If you arrived later than PM7:00, dinner will be automatically canceled.

Check-in time is from PM3:00PM to PM7:00.
Reception desk's business hours is until PM9:00.

When you check-in past PM7:00, we will not be able to provide the dinner and no refund will be given.
But, if you would like to cancel dinner in advance, we will refund the dinner cost.
NOTE. You should contact us in previous day by phone or email

Kindly observe our reception desk will close after PM9:00.
Unfortunately, we are currently unable to entertain any check-ins after PM9:00.
You are therefore advised to check-in within the stipulated hours to avoid any unnecessary problems.
Failure to comply with the same may result in your booking being cancelled and no refund will be given.

Thank you for your consideration.
When do I have to check out of the hotel?
The room is yours until 11:00 on the day of your departure.
A late check-out is not possible. Due to high occupancy.
Which credit cards can I use?
You can pay with the credit cards ; Visa, Mastercard, Amex, Diners, JCB, union pay.
What is the cancellation policy?
Reservations cancelled less than 7 days before the date of arrival will incur the following charges.
8 days in advance: no charge
7 days in advance: 10% of Hotel charge
3 days in advance: 30% of Hotel charge
1 day in advance: 50% of Hotel charge
No show: 100% of Hotel charge
Please can you advise what is the best way to get to Nikko from Tokyo and Airport?
Please refer to our Hotel web site.
http://www.hotel-tokugawa.com/e/access.html
Is there a parking lot?
Free valet parking is available.
Is there a convenience store nearby?
The nearest convenience store is 15 minutes away (by walk) from the hotel.
We recommend you to finish your shopping before arriving at the hotel.
Our booking says half board - what food does the booking include?
Includes dinner and breakfast [two meals].
Dinner: kaiseki-style traditional Japanese meal brought in courses
Breakfast: Japanese-style Japanese set meal
Note: also possible to change into western style(continental breakfast) though advanced request.
What time will the dinner start?
We have three times for serving Dinner (18:00 or 18:30, 19:00). We will ask your preferred dinner time when you check-in.
Therefore, we recommend you to arrive before 18:00.
In case of arriving after 19:00, we won't be able to serve your dinner even you have reserved for it.
Moreover, there will be no refund for a dinner cancellation caused by late arrival.
If we stay more than 2 nights, will the dinner menus change?
We are able to arrange different dinner menus on each day up to 3-nights.
Do you have a special menu for ”Vegetarian” ”Gluten-free” “Dairy-free"?
Dietary options:
We have a special menu for” Vegetarian”, “Gluten-free", "Dairy-free".
NOTE:
If you want this request, please contact us in advance at the following address.
Reservation is requested by the previous day (reservation by email is accepted).
info@hotel-tokugawa.com
Are there allergy meals available?
Please request in advance. We will deal with that as much as possible.
Do you offer lunch?
We do not offer lunch.
How to use the “Private open air bath”?
Reservation is required to use the Private open air bath [15:00-23:00]. Can be use 45minutes each.
Please make a reservation at the front desk when you check in.
To use, you will be to pay an extra charge.