About request regarding meals such as allergies, etc.

Thank you for choosing our hotel for your trip this time.
We hope you enjoy our original dishes, the least favorite foods are fundamentally not be accepted.
Regarding food allergies, we will take care of it as much as possible.
We are unable to serve vegetarian meals( Lacto, Ovo, vegan, etc.), gluten free meals as well as halal meals.

If you have any food allergies, please let us know at least 3 days before your stay.
Our cookware can be used jointly in prepare food so that it is difficult for us to use our cookware separately.
Therefore, we hope customers who have a food allergy can give us your understanding for this situation.

Seasonings originated from allergenic food such as wheat, soybeans, and eggs may contain allergens but, in some cases, we cannot exclude these ingredients from your dish. It is difficult to eliminate seasonings such as soy sauce and miso, which are essential to Japanese food, as well as bonito and kelp soup stocks, as allergens.
We kindly ask for your understanding.

In addition, to give top priority to the safety of our customers, we are unable to accommodate and have decided to refuse following requests.
・Case with serious allergic symptoms.
・Who are allergic to a variety of foods, we are unable to fulfill your request in this case because it is really hard to create menus for customers.

When making a reservation, please ensure to check above contents and make a final decision by yourself.
If you want to contact us or have any inquiries, please send us an email, or fill in the remark’s column of the reservation application.

If your food allergy is in a single item/dish and its level of allergic symptoms is not serious, we will accommodate your requests.
In cases, the allergy food cannot serve, we will refund your meals charge if you have contact us at least 3 days before your stay.